Subscription & Payment Terms

Eligible fitness centers may be enrolled in an introductory 3-month Pilot Program on the Mid-Tier Standard Pilot.

The pilot provides full operational access to the Owner Dashboard, trainer tools, and member mobile app without requiring long-term upfront lock-in commitments.

At the conclusion of the 3-month pilot period, the subscription does NOT automatically convert into a paid annual contract or charge your payment method without affirmative authorization.

Prior to the expiration of the pilot, the Gym Owner will receive dashboard notifications with commercial continuation plans. If the facility chooses not to subscribe, access transitions to read-only status allowing full data export.

FitOS offers tiered subscription packages scaled to gym requirements: Starter, Growth, and Multi-Branch Enterprise. Plan limits (such as active member roster size and staff seats) are enforced at the software layer.

All subscription fees are billed in Indian Rupees (INR) unless international currency billing is explicitly agreed in an enterprise master services agreement.

Current tier pricing is published in the Owner Dashboard Billing center.

Subscriptions are billed on a recurring monthly or discounted annual cycle in advance. Invoices are generated electronically upon successful transaction settlement.

Payments are processed securely via RBI-licensed aggregators (Razorpay / Cashfree / Stripe). Recurring mandate setups (e-NACH / UPI Autopay / Cards) comply with Reserve Bank of India standing instruction guidelines.

Subscription fees are exclusive of applicable Indian GST (currently 18%). Gym facilities providing a valid GSTIN will receive compliant tax invoices eligible for Input Tax Credit (ITC).

If an automated recurring charge fails due to insufficient funds or banking gateway timeout, our billing system executes automated retries over the subsequent 7 business days.

During the 7-day payment grace window, all gym services, member check-ins, and trainer portals remain 100% operational to prevent front-desk disruptions.

Automated reminders are dispatched to the primary billing administrator email and mobile phone.

If payment remains uncollected after the 7-day grace period, the gym tenancy enters SUSPENDED status. New check-ins and roster modifications are paused, but existing gym historical records remain safely intact.

A suspended account can be instantly restored by settling the outstanding invoice through the dashboard payment portal.

Gym Owners may cancel subscription renewals at any time from Settings -> Subscription & Billing. No cancellation penalties apply.

Access continues through the end of the current paid billing cycle.

Because FitOS allocates cloud compute, database capacity, and support services instantly, subscription fees are non-refundable once the billing cycle begins.

Upgrading to a higher tier takes effect immediately, with pro-rated charges applied for the remaining days of the billing period.

Downgrades take effect at the commencement of the subsequent billing cycle.

Self-serve member CSV import is included at no additional cost. Custom white-glove legacy database migration, hardware terminal configuration, or on-site staff training can be contracted under custom statements of work.

Cancelled or expiring gym accounts retain full access to export complete member rosters, attendance history, and financial receipts in standard machine-readable formats.

Following formal subscription cancellation, gym tenancy data is securely preserved for thirty (30) days to accommodate potential renewal reconsiderations before permanent archival.

Any billing or commercial disagreement shall be submitted in writing within 30 days of the invoice date. Unresolved disputes are subject to the arbitration provisions in the Terms of Service.

For questions regarding invoices, GST credit, enterprise volume contracts, or payment issues, contact:

Billing Desk: [SUPPORT EMAIL]

Entity: [LEGAL ENTITY NAME]